[loopylou45]

Hi, I filled out the online forms and submitted them with evidence regarding a chargeback/dispute for services paid for and not received. I have heard nothing at all. Is this normal? It has been a few weeks now and I know these things take time but having heard nothing how do I know that they have received all the information I sent and have actioned the chargeback? I don't want to run out of time to file one if they for any reason haven't actioned it. Does anyone have any experience of this?

[ChristopherP]

@loopylou45 Hey there, thanks for getting in touch. Once you submit your claim it will generally be reviewed within 7-10 days. However, cases can take longer if we need supporting evidence etc. If you send us a private message, we can check to see if there are any updates for you.