I received an email from Tesco asking me to reply to them urgently however I am currently in Saudi Arabia working and need an email address to contact someone in order to resolve the issue. Alternatively, I need to be able to give authorisation to my wife to act on my behalf because the Policy is under my name only?
@Nigel1830 Hey there, thanks for getting in touch. Which type of insurance policy do you hold with us, and what are we looking to discuss with you?
Hi Christopher, appreciate your response. I have home insurance policy and there was an issue with payment, which I don't understand why. Just need to resolve the issue
@Nigel1830 Thanks for clarifying. If you've tried to make a payment from overseas it can sometimes be blocked as we only insure UK customers. If you send us a private message, we'll be able to help.
Hi Christopher,
I made the payment prior in the UK and there was no issue, now some10 days later I received the email stating there was issue with payment. I just need to understand what the issue is and how does Tesco expect me to resolve it?
@Nigel1830 Okay, in that case you will need to contact your card supplier directly to see what happened with the payment. In the meantime, your wife can call us to make the payment provided the card is in her name. She can reach the Home Insurance team on 0345 246 2904 (Mon - Fri: 8am - 8pm, Sat - Sun: 9am - 2pm) and they'll be happy to help. If this isn't an option, then please send us a private message.
Hi Christopher, Thanks for the update. My wife is currently in Saudi with me and will not be returning home for approximately two weeks. Will that be OK?
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
Fresh Eyes
17-07-23 10:04
ChristopherP
