Dear Tesco Team,
I made a payment to Hotter on Tuesday 11 Jul 23, and the same day I returned the item, they sent me an email confirming me that they received the item and they will go to pay me in few days.
I waited until today when I called them by phone, and they told me that they are in an Administrative state and they will not pay me.
Is there a way to recover my money?
These are the details:
Transaction dateTue 11 Jul 23Processed dateWed 12 Jul 23DescriptionWWW.HOTTER.COM LANCASHIRE LND
@Genesis129 Hi there, I’m sorry to hear that. You can find all of the information you need and raise a claim through the link below. Please let me know if you have any more questions.
@Genesis129 Disputes are generally reviewed within 7-10 days of us receiving them. We don't have an exact timescale on how long each case will take as it is dependant on whether we need to see documentation etc to support the claim.
As soon as the team has an update, they will let you know 😊
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ChristopherP
