I received an email informing me my new statement is available. I have found the statement in the app but can't screen shot it (understandable) but I can't even download it or forward to my own email. I need to show proof of purchase of an item but just can't work out how? Any advice gratefully received from this complete novice. Thanks
Viewing a statement in Online Banking will open up a tab in your browser where you can download and print it.
In the mobile app you can forward a statement to your email address by clicking on it and then selecting the share icon on the top right hand side of the screen.
Please let me know if you have any further questions.
However I get a pop up message when I use the share option saying ' cannot share or download from this device' and I am given no other options. It is the only device I have so am really stuck.
@Jimjam Depending on when you opened the account you may have been required to register for Online Banking before you could access the mobile app. If you click 'Log In' here and use the same security details as the app you will be able to see if you have registered. If not click 'Register' and fill in the required details and you will be able to access the account that way. Please let me know if you have any further issues.
@ChristopherP Thanks again for your help I have at least been able to take a screen shot of the transaction I needed, by following your instructions and registering for online banking. However I still don't seem to be able access my statements so therefore can't print, forward or download. (This was on my mobile )
@Jimjam I'm glad you managed to get a screenshot at least!
To access your statements via Online Banking, click the white arrow on the blue panel titled 'Clubcard Credit Card' and you will then be taken into the account screen. From here, click 'Statements' which is underneath the blue panel. Once you've found the relevant statement you will be able to open it in a new tab and download and print it, or forward it to your email address.
@ChristopherP Thanks again for your help, but there is no panel with clubcard credit card just my clubcard + balance when I click into this it shows a list of transaction but nowhere does it mention statements. I gave looked in the tabs available but nothing. Thanks anyway. Like I said you did help me in the sense I could screen shot the transaction I needed. Thank you
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Just looking
08-08-23 15:29@ChristopherP Thanks for your reply.
ChristopherP
