Due to a problem I have been experiencing with the Tesco Bank app over the last year and Tesco not being able to fix it, I am thinking of stopping using it or swapping credit cards
the wuestion is : If I stop using the Tesco bank app will I still be asked to Authorise payments, for example on Amazon, and if so, how do I authorise payments if I do not have the app anymore, would it be on the desktop webite?
Why do I have to re set up the banking app every few days ?
It has happenned three times today!
I have also noticed that when I buy stuff online and I need to 'authorise' the payment on the app, it takes ages to receive the 'one-time access code' text.
I click the resend button then they all come through in one go!
Earlier on it took me about 8 minutes to buy something from Amazon!
I tried to ring them on the 'helpline' and i was on there for about the same amount of time, listening to their message about more folk than normal using their helpline etc etc ..IT WAS 11.45PM!!!
@goody2bs Hey there, thanks for getting in touch. I can appreciate how frustrating this must be.
You certainly shouldn't have to be reinstalling the app every few days for it to work. Which type of device are you using?
You can change to SMS verification if you'd prefer. You would need to call us to arrange this though. You can reach the Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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ChristopherP
