[kathryn6]

I amended my D.D. on line in plenty of time to make a final payment in full on or around 2 August but I have just checked and you did not take the payment and are trying to charge me a late payment fee. This is unacceptable so please confirm that the payment I tried to make has been taken, the account is clear and NO late payment charge is appropriate.

[JenniferT]

@kathryn6 Hi there, sorry to hear this.

Would you be able to give us a private message here so we can have a look at this for you? Thanks.

[kathryn6]

@JenniferT

Further to our conversation last month my final payment was made and my statement shows a nil balance but today I have received a default notice alleging that I owe £151.20. Please cancel this immediately. You will be aware that such a notice will adversely affect my credit status.