Hi, I've always had text message reminders about my payment being due which has been set at 5 days before the due date. I usually remember but have the alert set so that if I'm on holiday I don't forget. Anyway, I didn't get an alert this month and now I've been charged interest. Checking my phone I see I haven't had an alert since February and on logging in to my account online I see that the alerts have been changed to push notifications only (which I haven't been receiving anyway). I didn't make this change. Has anyone else had this issue where their settings have been changed somehow?
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Your Community Expert@taharrison Hey there, thanks for getting in touch.
If you send us a private message, we'll check this for you.
If you need to ask a question about a Tesco Bank product, you can make a post in Help & Support here
ChristopherP
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