[GBMICBUC]

The device I use for mobile banking is quite old and I can no longer access the App.
How do I set up the App on a new device without locking my account?

[AmyM]

Hey @GBMICBUC

What is the new device that you want to use to download and log in to the mobile app?

[GBMICBUC]

@AmyM
I will be using an Apple iphone S

[AmyM]

Hey @GBMICBUC 😊

Thank you so much for coming back to me!

iPhone S isn't a device I'm familiar with, is there a number before the S, for example 'iphone 6S'?

[GBMICBUC]

@AmyM
Hi sorry, yes it is an iPhone 6S

[AmyM]

Hey @GBMICBUC 😊

Thanks for confirming that!

The iPhone 6S is currently compatible with our Mobile Banking App as we require iOS 14 or newer, so you should be absolutely fine to download and use the app on that device 😊

I've attached some steps for you here; I am changing my phone. What should I do? - Tesco Bank Community

Hope this helps!