I can't amend policy as the check out is not working. This means I can't update my policy - its time critical - and I am now horrified - I can't update the policy and there is no contact centre - just this online 'community' that I had to register for. I am now wondering if it will be quicker to cancel the existing policy and reinsure with someone else in the next hour than some how hope someone can fix the site (e.g. no chance)
You may want to consider canceling your existing policy and reinsuring with someone else. This may be the quickest and most reliable way to get your policy updated.
Consider these things when canceling your existing policy:
Make sure you understand the cancellation terms and conditions.
Gather all of the necessary information, such as your policy number and cancellation date.
Contact your insurance company to cancel your policy. Be sure to get a written confirmation of your cancellation.
Once you have canceled your existing policy, you can start shopping for a new policy.
Good luck!
Hey @Pauljacz, thanks for getting in touch 🙂 I’m sorry to hear you've been having difficulty updating your policy online. To update your details, please call our Home Insurance team on 0345 246 2904 (Mon - Fri: 8am - 8pm, Sat - Sun: 9am - 2pm) and they'll be happy to help you further.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Apprentice
17-09-23 11:43You may want to consider canceling your existing policy and reinsuring with someone else. This may be the quickest and most reliable way to get your policy updated.
CarolineD
ChristopherP
