My credit card works for contactless or in store purchases but keeps being declined when I try to use it online. I’ve tried changing details, checked my address and name exactly match the account details, removed it from my phone etc but it’s still not working. Can you advise what is causing the issue?
@Krhughes28 Hey there, thanks for getting in touch. It sounds like it may be a problem with 3D secure which is the system used to verify the card for online purchases.
However, if you send us a private message, we'll check to make sure there are no blocks or restrictions on the account.
I've had the same (or a very similar problem) twice in the last month. I call customer services and they take the block off. Apparently it is being activated by Mastercard. The problem is, I am not being told it has happened. So it takes me several transactions to work out there is an issue and to phone customer services. This CANNOT be right. I'm sure both Mastercard and Tesco feel I should be told my card is blocked, so that we can sort it out. I've had to switch to my Visa card, which I'm sure neither MC or Tesco want. Frustratingly customer services said there was nothing they could do, and they could not flag it as a problem or raise an issue! So I'm trying on here.
@Dddaddycool Hey, I'm sorry to hear you've been having this issue and can imagine how frustrating it must be.
If you send us a private message, we'll check to make sure there are no blocks or restrictions on the account or anything that would be preventing you using the card online.
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Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Fresh Eyes
23-09-23 13:28I've had the same (or a very similar problem) twice in the last month. I call customer services and they take the block off. Apparently it is being activated by Mastercard. The problem is, I am not being told it has happened. So it takes me several transactions to work out there is an issue and to phone customer services. This CANNOT be right. I'm sure both Mastercard and Tesco feel I should be told my card is blocked, so that we can sort it out. I've had to switch to my Visa card, which I'm sure neither MC or Tesco want. Frustratingly customer services said there was nothing they could do, and they could not flag it as a problem or raise an issue! So I'm trying on here.
ChristopherP
