[adamburton19]

hi

I have checked my online account and have noticed that I have had a reversal on a payment, can I ask why?

[ChristopherP]

@adamburton19 Hey there, thanks for getting in touch!

Has your bank recalled the payment? If so, it's best to get in touch with them directly to ask why.

If they're not able to explain why then please call the Loans team on 0345 600 6016 (Mon - Fri: 8am - 8pm Sat - Sun: 9am - 3pm) and they will be able to look into this for you and advise you of the next steps.