I've just gone to transaction downloads and, though it says I can download 90 days of transactions, it's only allowing me to do so back to 22nd August.
@RolandWest I'm so glad to hear this is working for you 🙂 If this happens again, here is a few troubleshooting ideas you can try to fix the issue. The first thing would be to check how you're accessing the Tesco Bank website, for example, if you're going in via a saved bookmark and there has been update on the website, you may experience these types of intermitting issues. The best thing to do would be to delete any saved bookmarks and type in the Tesco Bank website address. The second thing would be trying to clear your cache on your browser or trying a different browser like google chrome. I hope you find this useful if you come across this issue again in the future. Please get back in touch if you do need any further assistance from us 😊
I can't help there I'm afraid.....I changed nothing, just found that it stopped working but then started working again a few days later. I guess if it's not working today that scuppers my "Sunday blip" theory!
Hopefully it gets fixed consistenty, I'd find it a real nuisance to lose this.
Hey @RolandWest thanks for getting in touch 🙂I'm sorry to hear your only able to download 25 days transactions. Are you accessing the Tesco Bank website via a saved bookmark on your browser?
@CarolineD Thank you for coming back. I am accessing through Google search each time. Today it is allowing me full 90 days, so that is perfect for me. Thank you.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
CarolineD
