[A62810]

Hello,

I am paying my hotel bill at reception when I arrive and have not paid such a high amount before so presume it might ask for authorisation.

Is there anyway I can notify in advance so that the authorisation does not come up when I check in?

Thanks
Andrew

[CarolineD]

Hello @A62810 , thanks for getting in touch 🙂 I'm afraid this isn't something we can do prior to a transaction being processed. Transactions may decline on occasions as a security measure. This may not happen with your transaction but keep your mobile phone on you because if it does decline initially, you would receive a text from us asking if the transaction that has just been attempted for x amount is a genuine transaction made by yourself. You would then respond with a 'Y' for yes and just give it a few minutes for us to receive that reply and update the account accordingly then try the transaction again and it would then go through. I hope this helps 🙂