[frainy180]

I'm trying to monitor my loan with Tescos but I've never really looked at what is left to pay. Now I'm trying to, I'm finding it difficult.

I dont really have any details other than a letter I got at the start of the loan. So when I try register for the app and it asks me for "sort code and account number", I've no idea what they are. I can't seem to register with any other information.

Has anyone else had this issue?

[JenniferT]

@frainy180 Good afternoon!

The quickest way to retrieve your account number is by checking the direct debit reference for your loan. The account number is the last 8 digits before the forward slash and the sort code is 40-64-12.

This information is also available on your welcome pack and on your statements. If you don't have any of these to hand, I can send a copy of your welcome letter to you in the post. This will take 5-9 working days to arrive. Please give us a private message here to arrange this.

If you need the details before this time, please give our Loans team a call on 0345 600 6016, available Monday to Friday 8am-6pm, Saturday and Sunday 9am-2pm, and they'll be able to confirm this information over the phone.

[frainy180]

Thank you for your help Jennifer, much apprecaited. It's at the top of my welcome letter which I had alredy looked at byt somehow missed! Cheers!

[VickThomas]

It's great that the answer was so good, and there was no need to create a new topic. Thank you, Jennifer

[AmyM]

@VickThomas thank you for such lovely feedback! We're so glad that what you were looking for was already here 😊