Hi,
yesterday I tried to buy some tickets online, it then came up with a pop up to the Tesco bank app to authorise the payment (which I did) but then the transaction was declined on the website I was buying from.
But yet the money came out of my account, it’s not showing on pending or transactions but the amount of money in my account went down (as if the money went out).
my question is how long before the money shows back into my account?
@GothicSuzie Hey there, thanks for getting in touch.
Please contact the company directly and ask them to refund you for the transaction. If they don't provide it within 30 days, then get back in touch with us and we'll be able to help.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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ChristopherP
