Hey there, thanks for getting in touch! I'm sorry you still haven't received your new card.
The Credit Card number is 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm). It is not a freephone number, but it may be included as part of any inclusive call minutes provided by your network operator. You should check with them first for clarification on that though.
To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through and we'll be able to check this for you.
I hope you get it all sorted.