I have recently started having problems with my Clubcard Credit Card at Tesco petrol stations, specifically when attempting to use Pay at Pump. I insert the card, and instead of displaying (after a few seconds) the "Do you wish to pay with this card" prompt, it shows a "Please wait" screen that never clears. My only option is to use another pump and pay in the kiosk.
The staff member in the kiosk told me that Clubcard Credit Cards no longer work for pay at pump and told me to contact Tesco Bank, but I've found no evidence online that anyone else is having this problem.
Can anyone give me any help/advice on this please? Is this a general issue or is it a problem with my card?
It sounds like it may be an issue with your card, I'm afraid.
If you call the Credit Card team they'll be able to check this for you. You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.
To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.
@steved42
I also have this issue and have had for a couple of months now. Thought at first it was a problem with one pump but now happens at all fuel stations, even at other (non-Tesco) ones. Particularly problematic if it is unstaffed fuel station!
@jojo453 Sorry to hear you're having this issue too. If you call the Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) they'll be able to check this for you.
To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.
@ChristopherP I called yesterday - the guy I spoke to checked with a colleague, and apparently there have been other reports of the same issue so it seems like it's a general problem not just one or two of us. He said it's under investigation, so I pretty much just have to wait and see if it gets fixed.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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ChristopherP
