[Ktb]

Hi all

I did a balance transfer from bank of Scotland recently, and as well as it doing it automatically I did it manually too, so bank of Scotland have been sent the money twice. BOS said they can’t send the money back and I’d have to get Tesco to request it back. I did it via the app but got a response saying

We are not able to process a chargeback on a balance transfer, this is due to there not being a merchant to dispute this payment with as the money was sent to your own personal account. However, you can contact out Customer Service department on 0345 300 4278.

but I can’t get through to anybody on customer service who is relevant to help! Not sure where I go from here.

any advice please let me know

[CarolineD]

Hey @Ktb, thanks for getting in touch🙂 I’m sorry to hear your balance transfer has gone through twice. We can do a balance transfer recall; the request would need to be completed over the telephone. If you can please call us on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. I hope this helps.

[Ktb]

Hi, I pressed 0 but it didn’t take me anywhere. The only options I get are about my balance, help with a pin and recent transactions, and all of those are just automated messages. I can’t get through to anybody. Is there a way I can arrange a callback?

[CarolineD]

@Ktb I'm sorry to hear you're still having difficulty getting through to us. So we can assist you further with this, please send a private message to @Tesco-Bank using this link.