My online banking account details show 2 addresses
The first is the address at which I have lived for more than 40 years
The second is an address at which I have never lived
It is the address of my late mother-in-law
No doubt at some time in the (now long ago) past I have paid for something for her to be shipped directly to her
I have used the "update address" facility more times than I care to remember and each time receive an automated acknowledgement that the address has been updated but the second address remains
I want to move cash from a matured fixed rate savings account into a new savings account
However, I'm told that I cannot open another savings account unless I remove one of the addresses from my profile i.e. confirm my only residential address
Which puts me back in the aforementioned loop
I don't want to leave my cash in an account with such low interest but there is no online option to withdraw money (interest was paid to my nominated bank account - so it could be paid there) and even the maturity instructions button asks me to phone a number which so far has not connected me with a human being
Where can I go from here?
If you call the Savings team they will be able to help you with this. . You can reach the Savings team on 0345 678 5678 (Mon - Fri: 8am - 6pm, Sat - Sun: 9am - 2pm) and they’ll be happy to help.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
ChristopherP
