[Mike59]

Hi, I’m trying to make an opening deposit into my new savings account, however when I try to set it up in my banking app the account and sort code numbers are different to my savings account number, so my attempt fails because the numbers don’t match up, I’ve spoken to my bank and they say it’s my responsibility to ensure that the account number matches the recipient, I’m going round in circles, any advice?

[ChristopherP]

@Mike59 Hey Mike, sorry to hear about this.

Please contact the Savings team directly on 0345 678 5678 (Mon - Fri: 8am - 6pm, Sat - Sun: 9am - 2pm) and they'll be able to help with this.

I hope you get it all sorted.