[cabinscooter]

The Tesco Banking app no longer works on my phone. I keep being asked to open the app to authorise on-line payments. Can I revert to One Time Passcode authorisation and how do I do it?

[CarolineD]

Hey @cabinscooter, thanks for getting in touch 🙂

I'm sorry to hear the mobile app has stopped working on your phone. Have you tried deleting the mobile app and reinstalling it?

You can revert to One Time passcode authentication. If you can please give our team a call on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) one my colleagues will be happy to help you further 🙂