The only way to contact the credit card team is by phone, but I keep magically getting disconnected. I've put a complaint in and again heard nothing back.
I am stuck with a credit limit on my credit report that I can't even use. If this isn't fixed quickly I will be moving to another provider, given that my account is nearly cleared.
I'm currently paying approximately one third of my balance each month, if this is not a large enough monthly payment then I don't know what is. The customer service I have received has been awful.