I have notifications set up 5 days before payment due but for some reason I didn’t get notified and now have a late fee payment.i checked my notifications and Jan, Dec etc did come through but not Feb. Not best pleased anyone else experienced this.
Hey @Billybongo1, thanks for getting in touch 🙂 I'm sorry to hear you didn't receive your notification and received a late payment fee. So we can check this for you, please send a private message to @Tesco-Bank using this link.
@walterwhite
i made a formal complaint, got the late fee back and little bit of compensation- the main thing I would say is I was very surprised how quick it was rectified- within 1 day
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Fresh Eyes
21-02-24 16:45@Billybongo1 I also didn’t get a notification this month and missed my payment date.
CarolineD
