[irenab]

My Tesco Bank App on my iPad stopped opening last week.i assumed there was a techical reason - perhaps an update?
however today I cannot download the App. It starts then flashes off my screen. I deleted it the tried to download again from App Store but the same thing happens - it just stops loading.
i use the App a great deal and am finding life hard without it. Please can you tell me how I can get back on the banking app? My iPad is fully up to date with ios17. Found it very hard to find anyone to phone in person
Irena

[ChristopherP]

@irenab Hey Irena, thanks for getting in touch! I'm sorry to hear about this.

When you tried to redownload the app, did it complete? Or were you unable to download it at all?

[irenab]

@ChristopherP Hi Christopher. It starts to load with the blue 'door' then flashes off the screen. To start with I thought there was a general problem nationwide but I just can't get it to download from my taskbar nor can I download it from the App store - same thing happens - 'Blue door' page then flashes off. My ios is 17 and i did as an advisor from Tesco said - switch the iPad off and on - no good. I use this app so often it is really inconvenient to be without it