My direct debit payments are taken on or around the 5th, it hasn't come out this month(April 2024), but I've now had a late payment fee added to my account.
I've received a late payment fee even though I've got a direct debit set up
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@GemmaI Hey there, thanks for getting in touch!
Generally this would happen if you had changed the direct debit instruction too close to the due date and a manual payment would be required.
If you send a private message, we'll check this for you.
If you need to ask a question about a Tesco Bank product, you can make a post in Help & Support here