Hello, wondering if anyone experienced previously or knowledge on how to resolve an issue I’m having now regards authorisation/OTP of online payments ?
I recently got issued a replacement credit card which has been activated and used already for a number o transactions. Card number was also auto-updated in Tesco Bank App before card had even hit the letterbox.
For some reason though, any online transaction authorisation is now sending an OTP code via Text message where previously it was a request to Authorise via the App.
I would like to revert back to App authorisation and tried a number of things that I thought may sort this but no joy. I have deleted and re-downloaded App etc in hope too.
Sorry to hear about this. If you call the Credit Card team, they'll be able to check this for you.
You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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ChristopherP
