Countless people on here trying to close their credit card but the complicated process Tesco have chosen isn’t helped by the fact they password protect the one form you’ve got to fill in and send off. This is clearly a plan to try and delay/stop you from closing. Can you please provide the password and also who best to complain about this, guessing it’s a matter for FCA?
@loz786 You shouldn't need to enter a password to proceed. If you've tried to use a different device/browser and are experiencing the same error, then please call the Credit Card team and they'll arrange this for you. You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.
To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.
@ChristopherP this isn’t an issue with my device or browser the document opens fine, the problem as you can see from numerous other people on here is that the document is password protected which is nothing short of ludicrous when your expected to edit it.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Fresh Eyes
06-05-24 14:53@ChristopherP this isn’t an issue with my device or browser the document opens fine, the problem as you can see from numerous other people on here is that the document is password protected which is nothing short of ludicrous when your expected to edit it.
ChristopherP
