[Anni8]

I'm a new bank user but can't make any payments out of my account. I just get a 'sorry' message each time I try. Help??

[ChristopherP]

@Anni8 Hey there, thanks for getting in touch.

Which type of account do you hold with us?

[Anni8]

@ChristopherP
it's an instant access saver account. I'm still waiting for a welcome pack and think this is why I can't move money out?

[ChristopherP]

@Anni8 Thanks for clarifying! If you send a private message, we'll check to see if the welcome pack has been sent 😊