My banking app has not been working for a couple of days, at least. When I run it, it tries to start but just sits there, it seems to be trying to open but never gets as far as asking me to log in. Does anybody know why this might be?
I'm sorry you're having issues with the mobile app. Please ensure your device and app is fully updated. If the issue persists, please attempt to reinstall the app to see if this resolves it for you.
Hi ChristopherP,
Thanks for that. I have already uninstalled and reinstalled the app and it is still the same.
I'm on Android 9, the app is supposed to be compatible with Android 8 onwards so should be ok.
Any other thoughts?
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Fresh Eyes
05-06-24 21:50Hi ChristopherP,
ChristopherP
