[CMH]

My banking app has not been working for a couple of days, at least. When I run it, it tries to start but just sits there, it seems to be trying to open but never gets as far as asking me to log in. Does anybody know why this might be?

[ChristopherP]

@CMH Hey there, thanks for getting in touch!

I'm sorry you're having issues with the mobile app. Please ensure your device and app is fully updated. If the issue persists, please attempt to reinstall the app to see if this resolves it for you.

[CMH]

Hi ChristopherP,
Thanks for that. I have already uninstalled and reinstalled the app and it is still the same.
I'm on Android 9, the app is supposed to be compatible with Android 8 onwards so should be ok.
Any other thoughts?

[CMH]

Where do I go from here? I was relying on this app. How can I raise a support case to resolve it?

[ChristopherP]

@CMH Hey, I'm sorry to hear you're still experiencing this issue.

If you call the Online Helpdesk on 0345 300 3511 they'll be happy to help.

I hope you get it all sorted!