I have a fixed amount direct debit, that I set up a while ago, of £35 odd. But £66 has been taken today, how Tesco Bank take more than what the fixed amount is that I've set on the direct debit?!
@GemmaI Hey there, thanks for getting in touch! I'm sorry to hear this.
Your minimum amount can change to include any fees or charges. If you call the Credit Card team, they'll be able to check this for you.
You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.
To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.
Sorry for any inconvenience caused and I hope you get it all sorted.
Hi. My direct debit isn't set at minimum amount, it is set at fixed amount. You have the option to have minimum amount, fixed amount, and other options. Mine is set at fixed amount, so it has nothing to do with the minimum payment as far as I'm aware or have ever been told.
I've been on a plan with Tesco Bank for a while with the fixed payment and the last few months I've had nothing but issues and headaches with you guys and the direct debit.
I called yesterday, was put on hold for 20 minutes and then they hung up on me. So I will have to try and call today if I get time to do so.
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Fresh Eyes
07-06-24 08:24Hi. My direct debit isn't set at minimum amount, it is set at fixed amount. You have the option to have minimum amount, fixed amount, and other options. Mine is set at fixed amount, so it has nothing to do with the minimum payment as far as I'm aware or have ever been told.
ChristopherP
