The Android App is rubbish and has been for a long time. Logging in is a fiasco and the app does not remember any form of authentication. This is not a problem with the phone (I have tried on others), the Android or OS level (all are up to date) but with the App itself and Tesco seem to be in denial of the issue.
I wish I could move to another credit card but have not and ideally would like the App to just work as it did a couple of years ago (I can't believe I am writing this).
Will Tesco recognise the issue and provide an update as to when this will actually be fixed rather than just asking people to uninstall and reinstall which does nothing other than annoy loyal customers
A noble effort but I would also suggest completing the short complaints form on the banking website. If nothing else it will cause Tesco some minor grief and they may start paying attention to their customers. https://www.tescobank.com/help/complaints/
I too am annoyed that after every update the app refuses to work. The old IT favourites of turn on/off, uninstall/reinstall are beyond pathetic for a supposed secure financial institution.
Hi @SpencerB, I'm sorry to hear that. I understand your frustration. Thank you for starting a poll, hopefully this will help us see how many customers are affected by this issue moving forward. So that I can look into this for you, can you confirm which device and operating system you are using please?
Hi @LonelyBlade, thank you for sharing the complaints link. I'm sorry to hear you are experiencing issues with our mobile app. Have you raised a complaint regarding this issue?
@KirstyS - vey disappointing that the first thing asked for is device and OS when it is clear that this is a device agnostic issue. However to provide I am currently using a Samsung Flip 5 running Android 14 and OneUI 6.1 (all fully updated). I have had this issue with previous phones and different OS's so not sure why this is relevant.
What is far more relevant is the 2.7 star rating for the app on Google Play when your competitors have ratings often above 4 (Amex 4.7, Revolut 4.7, Starling 4.8, Sainsburys Bank 4.8). This rating along with the comments all indicate a widespread issue with log-in and authentication on the app across all devices
@SpencerB I'm sorry about that. We will always ask the device and operating system to ensure your device is compatible with our app and rule that out as a reason for the issues persisting. We can raise this with our IT team. If you send us a private message here we will be able to assist you further.
@KirstyS - Yes I raised it on that day before posting. Nothing happened as of yet. Hundreds of people complaining on the Play Store Google app site via reviews of the product. If only the IT bods would take a look then they'd understand the scale of the problem!
Edited to add - it would appear the app is not the only Tesco product with problems. Even though my settings allow notifications of responses to these threads I haven't received any hence the delay in my reply.
Last edited by LonelyBlade; 11-06-24 at 11:32.
Reason: Additional info
@ChristopherP Thanks for the quick response. It is however apparent that every single time the app has an update Android users have problems. They then get the usual IT advice which has no effect. How come no other bank I use (and I use plenty) have these issues? Tesco is the only one that has problems and like I said earlier it is EVERY TIME!
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ChristopherP
KirstyS
