[arnieboy]

My bank didn't text me to tell me I didn't have sufficient funds to pay my direct debit. It got returned so I paid manually and payment arrived on 27th May, well before the payment deadline. Hence I believe you have incorrectly charged interest.

[ChristopherP]

@arnieboy Hey there, thanks for getting in touch!

It is outlined in the 'summary of balances' section of your statement why you've been charged interest.

However, if you've checked and are still unsure, please send a private message and we’ll take a look for you.