Hello, I am after some advice. I made a money transfer to an account that wasn’t in my name. It was to a legitimate company so not fraud/scam. I sent the money on Wednesday 5th and still nothing. Is there a way that I can get a copy of proof that I have sent the money to the account number and sort code. I spoke to Tesco and they confirmed the details are correct and that payment had cleared, but I am now wonder if I can get a copy with those details on?Yes I am aware I shouldn’t have sent direct and it was a moment of stupidity but what’s done is done. Any advice would be greatly appreciated. Thank you
@Andrewpjudge Hey there, thanks for getting in touch!
If you call the Credit Card team, they'll be able to help with this.
You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.
To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.
Hello, I have spoken to the team but they’re limited to what information they can give me. They gave me a reference and an approval code. He has money transferred into his account but with his name and a reference but doesn’t match mine. Since it’s a credit card where would I stand with a charge back? Thank you
@ChristopherP hello, thank you for your reply. I wouldn’t say scam/fraud they’re a legitimate company and recommended by a lot of people. It’s more that when I stupidly transferred the money into their account instead of mine first there wasn’t an option to put a reference. So I am finding it hard to prove that the money is in his account. He has a transaction in his account but it’s in his name so he needs the reference to prove it was me that made it. I gave him the details tesco gave me but it’s not matching up. I am just wondering if I can do a chargeback and start over?
@Andrewpjudge Thanks for clarifying. I think the best thing to do in this instance is to call the Disputes team directly and they'll be able to talk through your options with you. You can reach them on 0345 366 2711 (Monday to Friday 9am-5pm), and they'll be happy to help.
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Fresh Eyes
13-06-24 11:53Hello, I have spoken to the team but they’re limited to what information they can give me. They gave me a reference and an approval code. He has money transferred into his account but with his name and a reference but doesn’t match mine. Since it’s a credit card where would I stand with a charge back? Thank you
ChristopherP
