[anoosornthompson]

I opened 2 JISA for my kids at the start of the month. How long does it take for the first amount of money to go in.

[ChristopherP]

@anoosornthompson Hey there, thanks for getting in touch!

Once your application is submitted, we will send you your Welcome Pack. This contains information on how to use the account and helpline numbers if you need to contact us.

If we need more information to confirm your identity, we will write to you and explain what we need. We will process your application as soon as we have received this from you.

Have you received your paperwork in the post?

[anoosornthompson]

@ChristopherP.
Hi I've received the welcome pack on the 1st June but it doesn't anything about sending anything back.

[ChristopherP]

@anoosornthompson Okay, thanks for clarifying!

It can take around 15 working days for everything to be processed and the account to be fully opened.

If this timescale has passed, please call the Savings team on 0345 678 5678 (Mon - Fri: 8am - 6pm, Sat - Sun: 9am - 2pm) and they'll be happy to check this for you.