@sarah_d Hi, I am Richard and I have been a Tesco Bank Credit Card customer I believe for over 15 years and a Tesco online groceries customer for 10 years. I use an Android smart phone and joined this community very recently as the Android App seems to have taken a severe dive in performance sometime over the last month or so.
I find trying to follow a thread on this forum extremely confusing.
On my Android phone, the Tesco Bank App seems to have returned to normal and it now seems to work as it did upto March (2024). As the performance of the App was so abysmal from around mid March I stopped using it and used an Internet browser on my PC. I don't know when whatever was causing the problem disappeared, but I have tried the Android App again today, and it seems to be back to normal. No other App showed similar poor performance problems. Since I log details of my card transactions for my own records on an Excel spreadsheet, using a PC access to the account is not a major issue.
I note there was an update to the App around 9 June 2024, so I suppose this may have been a fix to the bug. From memory, the previous version I was using, with the problem, was released in mid March.
We moved your post from the Introduce Yourself thread to here so it's easier for people with similar issues to find.
There was a temporary bug which affected Android users and we recently released an update which has resolved this. I'm sorry that you were one of the affected users, but I'm glad to hear the issue has now been resolved for you.
If you have any further questions let me know 😊
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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ChristopherP
