Online banking Balance

  • blake_mck's Avatar
    Fresh Eyes
    When I log in to my account my current balance seems incorrect. When reviewing my transactions, since my last payment I have not spent the amount that appears on my account balance. It looks like I am being overcharged by around £450. Please can a member of staff review my account and explain the discrepancy between the total of the list of transactions made after my full balance direct debit payment on 09/06/24 to the current date 06/07/24 , and the total balance displayed in my account

    06/07/24 - 09/06/24

    Balance stated
  • 1 Reply

  • ChristopherP's Avatar
    Your Community Expert
    @blake_mck Hey there, thanks for getting in touch!

    You'll need to call the Credit Card team for this.

    You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

    To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

    I hope you get it all sorted.

    If you need to ask a question about a Tesco Bank product, you can make a post in Help & Support here

    Also, feel free to Introduce Yourself