[natajones]

I set up a direct debit last month, it was supposed to be taken 16th July and I noticed it was not taken and now I have been charged a £12 late fee, I also don’t know if this will effect my credit score for missing a payment. Why is this?

[ChristopherP]

@natajones Hey there, thanks for getting in touch!

I'm sorry to hear about this. We'll need to check your account to see why the direct debit wasn't collected.

If you send a private message, we'll take a look.