[alxjohnson]

I have spoken to Tesco Bank a number of times and requested that my mobile number be updated in order for me to log in however it has never been updated. I am a bit sick of ringing, being held in a queue, to then have it not actually be updated. Currently I can't log in because of this. Is there an alternative way of having this updated?

[RossM]

Hi @alxjohnson, I'm sorry to hear that your mobile number hasn’t been updated even though you have requested this to be completed. So I can look into this for you please send a private message to @Tesco-Bank

In the message explaining your situation, include your name, date of birth, postcode and mobile number.

For details like your DOB, postcode and phone number, we ask for you to format it with additional spaces, i.e. A B 1 2 C D, 2 4 1 0 2 0 1 6 and 0 7 1 2 3 4 5 6 7 8 9 otherwise the information is removed by the system.

[alxjohnson]

Thanks - I've sent you a private mesage but it hasn't been opened yet.