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Why do I sometimes get logged out automatically?

  • xyzjohn's Avatar
    i am a new current account customer,when paying bills on the banking website i get logged out after a couple of minutes this happens at least 3 times whilst trying to pay my bills it doesnt happen on nat west site .the browser i use and checked is edge 14
  • 1 Reply

  • ScottW's Avatar
    Employee
    Hi @xyzjohn

    Sorry to hear you've been having some issues with the website. Getting timed out on the site should usually take around ten minutes, but in some cases it can happen a lot sooner. Clear the cache on your browser and make sure you're logging in using the website normally and not via a stored favourite. This should stop the issue. If it continues, it may be worth trying a new browser.

    If you try all of this and you're still getting logged ut after a couple of minutes, get back in touch and we'll look further into it.

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