Loan processing times

  • Chelse's Avatar
    Fresh Eyes
    I applied for a loan on 25/07 and was accepted straight away with no issues. I didn’t realise at the time that if you let the application time out online then you would be required to physically sign your loan agreement. The delays in my opinion have been excessive. I was initially not too concerned as the agreement was received 27/07 and I returned documents same day. After several phone call this week, my signed agreement has still not been received and there is no way Tesco can update me on timescales as they simply use prepaid 1st class postage - not recorded delivery.

    I want to point out that online it states postal application shouldn’t take more than 5 days.

    I’m currently on day 6 of waiting for loan payment. Tesco are now sending me a new set of forms to sign and return, so who knows how much longer I have to wait. Tesco blame Royal Mail but looking at the numerous comments on here it’s an ongoing issues for customers and think it’s time digital signatures are allowed to avoid unnecessary distress to customers.

    i too like many others got a loan needed for a purchase and it’s needed by 10th August. I thought over 2 weeks was enough time to sort a loan. If I would have know that it would be weeks until payout - I probably would have got my loan elsewhere.

    Tesco have tried to help but ultimately until money is paid, it’s not resolved. Really hope money is paid next week so that this experience can just be a distant memory because rates are good and don’t think they are a bad company. The loan process however is very stressful.
  • 4 Replies

  • ChristopherP's Avatar
    Your Community Expert
    @Chelse Hey there, thanks for getting in touch.

    I'm sorry to hear you've found the application process stressful, that certainly isn't our intention.

    Do you have a link to the webpage that says the process won't take longer than 5 days so we can have it corrected? In the 'How soon can I get my loan?' section of our website, it states the process can take 5 to 10 days, so apologies if we've provided conflicting information.

    If you send a private message, we'll check to see if we've received your paperwork back.


    If you need to ask a question about a Tesco Bank product, you can make a post in Help & Support here

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  • Chelse's Avatar
    Fresh Eyes
    Hey Christopher,

    Of course, Link below - as I was approved straight away I didn’t have any requirement to provide any further information so reading the website assumed 5 days was the timescale either way.

    Funds have cleared this morning. Tesco customer service did give as much support as they could and I understand any postal service run risk of delays. Just hoped it wouldn’t have happened to me.

    If there was a way to sign digitally when returned applications go missing I think it would put customers at ease.

    Thank you again - I do appreciate Customer Service support the past week.

    https://www.tescobank.com/loans/guides/what-happens-when-I-apply-for-a-loan/#:~:text=It%20shouldn't%20take%20more,than%205%20d ays%2C%20either%20way.
  • ChristopherP's Avatar
    Your Community Expert
    @Chelse Great, thanks for that!

    I'll pass it on to the relevant team.

    If you'd like us to check your application, then please send a private message.
  • Anto3's Avatar
    Apprentice
    @Chelse hi Chelsea so how long did it take when you sent the agreement back? Thank you