Late payment

  • kbob97's Avatar
    Fresh Eyes
    Hi, I really hope someone can put my mind at ease with this. I paid my balance on the 5th July thinking it will cover until 5th August (as payment is due before the 1st) however when I checked my app I had a late payment fee on there. I'm not fussed about the money, but more about my credit file as I am planning to apply for mortgage this year. After checking it turns out my statements generate on the 7th of each month. I have paid a minimum payment of £25 on the 5th August (which is within my statement month) however I am still worried it will impact my credit file. I know it was my mistake and I take full accountability for it.
  • 1 Reply

  • ChristopherP's Avatar
    Your Community Expert
    @kbob97 Hey there, thanks for getting in touch! I'm sorry to hear about this.

    If you call the Credit Card team, they'll be able to look into this for you.

    You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

    To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

    I hope you get it all sorted.


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