Request an account closure

  • Fazz's Avatar
    Fresh Eyes
    I would like to request an account closure for my credit card but I am in credit of £8.59 and would like to know if I can get this money back before the closure? Thanks
  • 1 Reply

  • Verified Answer

    ChristopherP's Avatar
    Your Community Expert
    Verified Answer
    Hey, thanks for getting in touch. We're unable to close an account with a credit balance, so you'll need to arrange for this to be refunded in the first instance.

    If you have a credit balance on your account, you can request a refund for your exact credit balance on your account as a money transfer. You can do this through online banking or the mobile app.

    Please note, you can only request a money transfer to move the amount of funds you are in credit by and not the amount refunded to you by the merchant. For example, if you received a refund of £300 yet are in credit of £200 (showing as -£200), please only transfer the £200. I have attached a link to show you how to do this.

    When we process this type of refund sometimes a money transfer fee will be applied in error. If you see this appear via online banking or the mobile app then don’t be alarmed. If you’ve only transferred the exact amount you are in credit by, we'll automatically refund this fee within 7-10 working days.

    Once you've arranged this you can find more information about closing your account and complete a PDF closure form here: https://www.tescobank.com/closemycreditcard/.

    I hope this helps 😊

    https://yourcommunity.tescobank.com/...ing/ta-p/33019


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