Loss of B.A. Executive Club Avios

  • Tellyaddict's Avatar
    Fresh Eyes
    I had an email in April from the Executive Club that my Avios would be lost in two months unless I collected or spent points (Avios). I had a lot of points. I continued to use my Tesco Clubcard quite a lot in April May and June, but today, I went into the Avios account to find all points cancelled, with a zero balance. I'm confused because I believed that by using my credit card and thus collecting points, the Avios would continue. Has anyone else had this issue please and did you feel it hadn't been explained properly?
  • 1 Reply

  • ChristopherP's Avatar
    Your Community Expert
    @Tellyaddict Hey there, thanks for getting in touch!

    I'm sorry to hear about this. Please call the Credit Card team directly so they can look into this for you.

    You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

    To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

    Sorry for any inconvenience caused.



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