At holmbush petrol station I was refused by staff from using a convenient photo of my card to add my points. I am not normally having any problem at any time prior to this and I carry all my storecards as pictures. Due to weaknesses I find it very difficult to take out cards from a holder and find the right one so this method makes it easy for me. Why have Tesco put in place such a rule?
I'm sorry to hear about this. We only deal with banking queries here, I'm afraid, so please contact the Clubcard team directly for clarification on this.
You can reach them here. I hope you get it all sorted.
At holmbush petrol station I was refused by staff from using a convenient photo of my card to add my points. I am not normally having any problem at any time prior to this and I carry all my storecards as pictures. Due to weaknesses I find it very difficult to take out cards from a holder and find the right one so this method makes it easy for me. Why have Tesco put in place such a rule? geometry dash subzero
I agree with you about the convenience of using a photo but no one can be sure that this is the original photo of your card. There are now many forms of counterfeiting and editing using software to impersonate existing cards easily and sophisticatedly. You should use your card according to Tesco's policy.
I agree with you about the convenience of using a photo but no one can be sure that this is the original photo of your card. There are now many forms of counterfeiting and editing using software to impersonate existing cards easily and sophisticatedly. You should use your card according to Tesco's policy.
What benefit could I get from adding my points to another person's clubcard. I can understand refusing to use points to get a benefit using a photo but I am just collecting points. Also if I were a hacker with the technology you suggested then printing and sticking on a card would fool staff even more easily in my opinion. I could understand insisting I use the Tesco app to show my card, but that was not what happened. Please explain exactly what benefit it is you are stopping with this policy that can't be stopped with a more precise rule for staff to follow?
Last edited by supercc; 05-09-24 at 23:48.
Reason: us should be this
Hi Christopher, thank you for replying and clarifying. The link you supplied takes me to the customer feedback page I used to provide my feedback. For that reason please go the extra mile and read my feedback regarding clubcard. It doesn't fit any of the categories provided for... So as a customer I am now left high and dry despite trying to make Tesco better. I will go away now if that is what Tesco want.
We only deal with queries relating to Tesco Bank products here unfortunately, we have no access to Tesco Stores or Clubcard facilities.
I've checked the link that @ChristopherP provided and it takes me to the Contact Us page, if you click on the 'Clubcard and Clubcard Plus' dropdown arrow, there are multiple options for getting in touch, including a WhatsApp number of 0800 917 7403 where you can reach out to the Clubcard team about your query 😊
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Fresh Eyes
05-09-24 03:02
ChristopherP
AmyM