[Andreas23]

I never recieved any login details, a sort code or account number for a loan I took out last November.
I'm just wondering how I will obtain this information to register for online banking, as im unable to manage said loan.

Thanks
Andreas

[ChristopherP]

@Andreas23 Hi, thanks for getting in touch!

The quickest way to retrieve your account number is by checking the direct debit reference for your loan. The account number is the last 8 digits before the forward slash and the sort code is 40-64-12.

This information is also available on your welcome pack and on your statements. If you don't have any of these to hand, I can send a copy of your welcome letter to you in the post. This will take 5-9 working days to arrive and if you would like me to arrange this, please send a private message.

If you need the details before this time, please give our Loans team a call on 0345 600 6016, available Monday to Friday 8am-6pm, Saturday and Sunday 9am-2pm, and they'll be able to confirm this information over the phone.

I hope this helps 😊