Hi, I don't seem to be able to make payments to my credit card at the moment and not sure why?
I'm trying to pay via debit card to pay off the balance on my credit card. Tried multiple times and it gets as far as "checking with your card provider" before it changes page to "oops something went wrong." And advises me to log out and try again later.
I've tried again later multiple times with no luck. Called my bank who confirmed it isn't them blocking anything and that they aren't even seeing failed transactions so it's not even getting as far as their systems.
We even tried a different debit card with an entirely different bank, same error.
Is anyone else having this issue or can someone advise on how we fix it? Preferred method is to pay by debit card!
Hey all, thanks for your messages regarding this. We're aware that there has been an intermittent issue making payments online that has affected a number of customers and we're working on a resolution.
In the meantime, if you're still affected by the issue, you can make a Faster Payment from your bank account to sort code 40-64-15, account number 31310006 and include your Tesco Bank 16-digit credit card number (without spaces) as the reference so we know it’s your payment. Please allow up to 2 working days for the payment to clear.
Alternatively, you can call on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) to make payment by selecting option 1 from the list.
Is anyone having trouble paying their credit card on line? I’ve tried several times, done nothing different to usual, & I keep getting an error message - sometimes before the OTP number sometimes after
I’m in the same situation. I’ve been trying to pay my bill since 20-09-2024 and I’m getting the same error message now for the past 2 days. Like you I’ve tried 2 different debit cards that I always use and get the same error message.
Hopefully someone will fix the issue !
For the last 2 days have been trying to make a payment to my credit card from my B.O.S. account. Only getting error messages and unable to make any payment. What is going on?
@Robtdebruis I've been getting the same problem as well, it's very frustrating, I've tried about 5 times to pay my credit card bill! I'm also with the B of S
@JJo. Same here with both my BOS debit cards. Really hope this soon gets sorted. If not they will be getting cheques sent. So disappointed that Tesco are not responding to these problems. Used them for years but might be time for a change.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
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ChristopherP
