[Jacqueline67]

I made a purchase online on 12/09/24 and was advised that delivery would be on 24/09/24. This item has not arrived, I have contacted the courier company and they say tge parcel can not be located. I made the purchase via my Tesco CC . Cam someone advise me how I make a claim for the payment . Thank you

[ChristopherP]

@Jacqueline67 Hi there, I’m sorry to hear that.

You can find all of the information you need and raise a claim through the link below.

I hope you get it all sorted.

https://www.tescobank.com/help/chargeback/