[Jacqueline67]

I have been charged for a parcel but it has not been delivered. The delivery company claim to have delivered it to my designated store but they have not received it. Can I claim a refund?

[ChristopherP]

@Jacqueline67 Hey there, I’m sorry to hear that.

You can find all of the information you need and raise a claim through the link below.

I hope you get it all sorted.

https://www.tescobank.com/help/chargeback/

[Jacqueline67]

I made a purchase with my Tesco CC on 12th Sept, delivery was set 23rd/25th Sept. It has not arrived. I have contacted the courier who said it has been either delivered, which it hasn't or lost. Can I claim my money back via my CC?