@JPCA Hi there thanks for getting in touch with us.
Sorry to hear things aren't working as they should. If I could just confirm a couple things with you: Is it a Credit Card you have with us? Also, what type of phone do you have?
We have recently had and issue with notifications on Android phone, which has now been resolved and is back to working correctly.
Do you know what date it is your statements are printed on? This would just be the date at the top of all your bills.
Regarding the payment reminder this is set based on your payment due date. The Direct Debit for the statement balance collects 5 days prior to the due date and the reminder can be set to come on a date of your choosing. It could be these are not synched up causing what looks like a delay. I would recommend checking your alerts on the app/website to see when it is set to come out.
So I notice that no change can be made to notifications on the app apart from ‘on or off’, ‘2 days before’ was greyed out as it wasn’t obvious you had to go to the website to make changes - so have now changed changed it to notifications 7 days before payment due date, thank you - why a whole 5 days before payment due date is the DD taken? And why can’t these changes be made through the app?
@JPCA Thanks for the further details. The DD collects a bit earlier mainly to allow for you time to arrange further payment if there are any problems with your DD.
The App can only be use for notifications or pop ups on your phone whereas the website is where the text or emails alerts are managed. Both have similar options just different ways to notify you.
Regards to your statement, if your Statement date falls on a weekend the statement prints on the Friday night instead which can cause the email to be sent a little earlier than normal. This is a rarer occurrence so everything should hopefully be fin for you next month 🙂
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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ConnorM
